Privacy Policy

Last Updated: June 16, 2026

Cuiravo respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, contact us, or interact with our brand online.

By using our website or purchasing from Cuiravo, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us operate our store, process orders, provide customer support, improve our website, and deliver a better shopping experience.

The information we collect may include:

Personal information you provide

Name
Email address
Phone number
Billing address
Shipping address
Account information, if you create an account
Order details
Customer service messages
Reviews, photos, or feedback you choose to submit

Personalization information
If you order a personalized product, we may collect details such as:

Names
Initials
Monogram text
Embroidery text
Engraving text
Thread color selection
Special instructions related to your order

Please review all personalization details carefully before submitting your order.

Payment information
Payments are processed securely through our payment providers. Cuiravo does not store your full credit card number on our own systems.

Automatically collected information
When you visit our website, we may automatically collect certain information, including:

IP address
Device type
Browser type
Operating system
Pages viewed
Time spent on our website
Referring website or source
Cart activity
General location information
Cookie and tracking data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Create personalized or customized products
Send order confirmations and shipping updates
Provide tracking information
Respond to customer service requests
Manage returns, cancellations, or order-related concerns
Improve our website, products, and customer experience
Personalize your shopping experience
Detect and prevent fraud, misuse, or unauthorized activity
Send marketing emails or promotional messages, where permitted
Measure the performance of advertising and marketing campaigns
Comply with legal, tax, accounting, and regulatory obligations
Enforce our store policies and terms

3. Personalized Products

Cuiravo offers personalized leather goods and accessories. When you submit personalization details, we use that information only as needed to create, verify, fulfill, and support your order.

Personalization information may be shared with trusted production, fulfillment, or shipping partners only when necessary to complete your order.

Because personalized products are made based on the information you provide, please make sure all spelling, initials, names, and special instructions are accurate before checkout.

4. How We Share Personal Information

We may share personal information with trusted third parties who help us operate our business and provide services to you.

These may include:

Shopify and ecommerce platform providers
Payment processors
Shipping carriers
Fulfillment and production partners
Customer service tools
Email and marketing platforms
Analytics providers
Advertising platforms
Fraud prevention and security providers
Professional advisors, such as legal, accounting, or tax service providers
Government authorities, regulators, or law enforcement when required by law

We do not sell your personal information for money. However, certain privacy laws may define some advertising, analytics, cookie, or tracking activities as “selling,” “sharing,” or “targeted advertising.” Where required by law, you may have the right to opt out of those activities.

5. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Shopify and other service providers may process personal information on our behalf to support website hosting, checkout, payments, fraud prevention, analytics, order management, and other store functions.

Your information may also be subject to the privacy practices of Shopify, payment providers, shipping carriers, and other third-party services used to operate our store.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

Keep the website functioning properly
Remember items in your cart
Improve website speed and performance
Understand how visitors use our website
Support analytics and reporting
Personalize your shopping experience
Measure advertising effectiveness
Show relevant ads or promotions

You can manage cookies through your browser settings. Depending on your location, you may also see a cookie banner or privacy preference tool on our website.

Disabling certain cookies may affect how the website functions.

7. Marketing Communications

If you sign up for marketing emails, SMS messages, or promotional updates, we may use your contact information to send you product news, offers, launch updates, and brand announcements.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

If SMS marketing is offered, you may opt out by following the instructions in the message.

Even if you opt out of marketing communications, we may still send transactional messages related to your order, payment, shipping, return, account, or customer service request.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

Fulfill and support your order
Maintain business and transaction records
Provide customer service
Prevent fraud or abuse
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Enforce our policies and agreements

When personal information is no longer needed, we may delete it, anonymize it, or securely retain it as required by law.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to the personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of your personal information
Opt out of marketing communications
Opt out of certain targeted advertising, sale, or sharing of personal information
Limit certain uses of sensitive personal information, where applicable
Appeal a denied privacy request, where required by law
Exercise privacy rights without being treated differently for doing so

These rights are not absolute and may depend on your location, the type of information involved, and applicable law.

To submit a privacy request, contact us using the information listed in the “Contact Us” section below. We may need to verify your identity before completing your request.

10. California Privacy Notice

If you are a California resident, California law may provide you with additional privacy rights, including the right to know, delete, correct, and opt out of certain sales or sharing of personal information.

Cuiravo does not sell personal information for money. However, certain advertising or analytics activities may be considered “sharing” or “selling” under California privacy law.

Where required, California residents may opt out of such activities through available privacy controls on our website or by contacting us directly.

11. Texas Privacy Notice

If you are a Texas resident, Texas privacy law may provide you with certain rights regarding your personal data, depending on whether the law applies to our business.

These rights may include the ability to access, correct, delete, obtain a copy of, or opt out of certain processing of your personal data, including targeted advertising or sale of personal data.

To submit a Texas privacy request, please contact us using the information listed below.

12. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, please contact us so we can take appropriate action.

13. Data Security

We take reasonable administrative, technical, and physical measures to help protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, payment system, internet transmission, or electronic storage method is completely secure. We cannot guarantee absolute security.

14. International Processing and Transfers

Cuiravo is based in the United States, but we may work with service providers, production partners, fulfillment partners, or technology providers located in other countries.

If you place an order or use our website, your information may be processed in the United States or other countries where our service providers operate.

15. Third-Party Links

Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, security, or content of those third parties.

We recommend reviewing the privacy policies of any third-party websites or services you visit.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Your continued use of our website after any updates means you accept the revised Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

Cuiravo Customer Service
Email: support@cuiravo.com